Further Information

The following information will help you find out more about all aspects of your booking with Turkish Villa Holidays. Should you require any further information regarding the matters below, or any other queries you may have, please do not hesitate to contact us.

Accommodation
The style and standard of our villas differs across resorts and destinations, ranging from chic, rustic and simple tastes in our unspoilt rural village properties to spacious, modern and contemporary designs in our more developed resorts . We endeavour to give an accurate description of each villa and the facilities available, together with interior and exterior photographs. The accommodation may vary in decoration, design and layout, including the bedroom configuration, style of furnishings and layout of the garden and terrace area, but will always be of equal standard to that described by us. Please note that in some properties it is not always possible for the furnishings within the lounge or dining area or villa terrace and pool area to accommodate all occupants at any one time, due to space or design restrictions. Our featured villas operate to their own country's safety standards and regulations which may not be the same level of that the UK and may often be lower.

Where in a villa description we say car, scooter or bike hire is advised, recommended or needed you will require a car to reach supermarkets, restaurants and other local amenities. Where no mention of car, scooter or bike hire being needed is made you can reasonably walk to many local amenities. Pre-arrival, mid stay for 8 day rentals or more and post departure cleaning, water, electricity and gas consumption are included within the property's rental cost unless otherwise stated within the villa description. Unfortunately many resorts can suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition, you may find that the electricity may trip if too many appliances are used at the same time. We ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control.

Where additional services / facilities are advertised, such as chef, driver, heated pool, these are all subject to availability, additional charges and are upon request. Please contact us for further information. Our appointed resort agent is responsible for the quality and provision of these facilities, services and staff.

Air conditioning
When a villa is equipped with air conditioning, this will be detailed accordingly in the villa description by listing the rooms this facility is available in. It will also be stated if the cost is included in the rental or payable locally as an extra. It may be only cool air conditioning or four seasons warm and cool air conditioning. The majority of our villas are not equipped with any form of heating facilities, however where available, there may be a charge locally to use this facility. Fireplaces located within a property are not to be used without prior safety advice from our resort agent.

Airport taxes and visas
All visitors must purchase a visa. With effect from 10 April 2014 passengers will no longer be able to pay for an entry visa upon arrival at the airport. All passengers travelling to Turkey must have prior to travelling completed an online visa application using the e-visa process to apply online. Cost is $20USD.

Assistance in resort
You have chosen a private villa holiday and we will always respect your privacy. However, should you require assistance in any way, we or our appointed resort agent will be close at hand. Should you need anything we or one of our resort agent representatives will be available 7 days a week. You must report any problems affecting your holiday to us or our resort agent representative, so that we are allowed the opportunity to take remedial action and help you enjoy the rest of your holiday

Building work
There is always a possibility of building or construction work in the area of your villa, which may be carried out by local authorities or private developers not connected to Turkish Villa Holidays Ltd. Many of our properties are situated in residential areas and refurbishment work may begin on a nearby property over which we have no control and in normal cases, we are not given prior notice. If the work may reasonably be considered to seriously impair the enjoyment of your villa holiday, we will offer you the opportunity to transfer to suitable alternative accommodation wherever possible. Of course, Turkish Villa Holidays will not impair your holiday with work within our own control.

Car hire
Cars can be collected at the airport on arrival and returned at the end of your holiday or provided by a local supplier direct to your villa, in which case you will need to book a transfer with us. The car hire prices quoted generally include unlimited mileage, C.D.W – Collision Damage Waiver (Zero Excess) and all taxes. C.D.W does not cover damage to tyres, wheels, sump, clutch, the underside of the car and glass.

Some car rental companies may offer additional insurance cover which is optional and payable locally and subject to local tax. The lead driver will be required to provide a credit card in their name to cover any petrol supplied and to cover any excess on the car insurance. All car rentals are based on a 24-hour period from the time that you collect your car, any late return will be charged locally. Please check carefully that your rental period coincides with your requirements and flight times. A charge may also be incurred for late night collections depending on the car hire company's office hours.

For your own safety and convenience we recommend you book a larger car rather than a smaller car for your holiday to allow for luggage space. Depending on the number of passengers and luggage in your party, additional transport may be required to transfer to and from the airport. All clients intending to drive will need to produce a full British driving licence which has been held for at least one year, however certain locations/car types require a minimum two years. All designated drivers must take their licences with them. If you hold a photo card licence you will require the accompanying paper documentation. Photocopies will not be accepted.

Some car hire companies may also impose a local charge for additional/ young drivers (under 25 years old). Child seats can be fitted to the majority of hire cars that we offer and must be requested at the time of booking (please indicate the age of your child at this time), and are payable locally. All car categories are subject to availability. In the event of a specific car type not being provided by the car hire company an alternative vehicle may be offered. Car rental companies will offer products/ extras at the counter when collecting the rental vehicle, these products/extras are 'optional' and paid directly to the car rental company.

Children's safety
As we know, children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with swimming pools, balconies, roads, unfenced areas, etc, as it is likely the accommodation will not have the same child precautions as you are accustomed to in your own home. Parents are responsible for the actions of their children at all times.

Early/Late season and Public Holidays

Most holiday resorts have more limited facilities available at the beginning and end of season -typically April and October plus Public Holidays. We strongly recommend that you make further checks if you are planning to stay during these periods.

Flights

From time to time unforeseen circumstances such as bad weather or mechanical failure can cause delays. Under EU law, flight suppliers are able to change timings. The carriage of excess luggage, golf clubs and other sports equipment, will be charged for at the discretion of the airline. Seats may be pre-booked with certain airlines for a nominal fee prior to departure. Your party will be seated together using this service but please note that allocation of seats next to each other, across the aisle or directly behind one another is all deemed to constitute provision of pre-booked seats. Seat numbers are never guaranteed and are subject to operational changes. You must report any damage or loss to your luggage immediately to the airline. All passengers are required to provide Advance Passenger Information (API) in advance of travel, please see Passport and Visa section for more information.

Festivals and Celebrations
Local festivals and celebrations take place throughout the year in many of our resort destinations. Some shops, supermarkets and other amenities may be closed during this period and there may be additional late night noise.

Heated pools
Heated pools are only available when stated in the relevant villa description and will be at an additional cost unless otherwise stated. Where charges apply, this may be payable locally or in advance when confirming your booking. Most heated pools are electrically heated and may take up to four days to heat, providing the pool with beneficial warming, but not making the water hot. The temperature of the pool will also depend on the weather conditions, especially if it is solar heated, and therefore we cannot guarantee your pool will be heated to a personally comfortable temperature. If a pool cover is available, it must be used when the pool is not in use, or overnight to maintain the pool temperature. Please ensure that care and attention is taken when using this facility.

Highchairs and cots
If you require a cot or highchair please request it at the time of booking in order that we can ensure it is at the property on your arrival. Cots are provided locally and will differ from those you may use at home, and in some resorts a travel cot will be supplied. Please note that for hygiene reasons they are supplied without cot linen, which you should take with you.

Infinity pools
Please take extra care with children if your pool is described as an 'infinity' pool. This style of pool will have an open drop from the pool edge.

Insects and animals
Mosquitoes, ants, cockroaches, wasps and other insects are common in warmer climates, particularly in rural villages. Ant powders are a good repellent but it also helps to keep crumbs to a minimum and regularly remove rubbish from your property to keep them under control. Mosquitoes can be kept at bay by a good repellent, which can be purchased before departure, at the airport or in local chemists and supermarkets. Many of our properties are surrounded by gardens and countryside and field mice and other rodents, native reptiles and arachnids are also common, along with local farm animals. Local dogs and cats sometimes roam around unattended or are kept in kennels or on land surrounding your property and may cause a disturbance. We would ask that you do not encourage stray animals by feeding them. All these types of aggravations, together with late night noise are unfortunately unavoidable in the environment our properties are situated. We therefore ask for your patience and understanding should they occur. Please note in accordance with the requirements of the villa owners we are unable to allow pets in any of the villas featured within our website.

Internet access and Wi-Fi
Internet access and Wi-Fi is available when stated in the relevant accommodation description. A charge may be payable locally or pre-departure. Please note there may be restrictions with the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. We are unable to accept responsibility for any down time or consequences of using this service and refund or compensation cannot be offered due to circumstances beyond our control.

Kitchens
Kitchens normally include hob, oven, microwave, fridge freezer, cooking utensils, iron, ironing board, glassware, tableware, cutlery and crockery. Some properties have additional facilities, these will be indicated in the property description where available. Please note cleaning products or materials are not generally provided, but condiments or leftover food supplies are not usually removed. Although our properties are checked regularly, crockery, cutlery and other equipment may become damaged through regular use or removed. Please report any damaged or missing items to our resort agent representative so that we have the opportunity to repair or replace the item.

Holiday Resorts
Although every effort is made to ensure the information contained within the various resort details is correct, this information has sometimes been provided by the specific resorts or our local resort agents and therefore Turkish Villa Holidays cannot take responsibility for its accuracy. Unfortunately, some facilities may not be available at certain times of year, or at times when maintenance work is required or events are being held.

Local attractions, activities and excursions
All local attractions referred to are independent and provided by third party suppliers and not Turkish Villa Holidays.

Lost property
Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property.

Maid service
Maid service will vary at each individual villa, but will always consist of pre arrival cleaning and preparation, mid stay cleans for stays of 8 days or more and post departure cleans. Linens and towels will be provided. The time of the cleaners visits and hours worked may vary and their duties when visiting mid stay may only include linens and towels being changed, with no thorough cleaning taking place. Maids are not responsible for laundry or washing up and we ask that you keep the property tidy and leave it as you would expect to find it. If your villa has a barbecue, please ensure you leave it in a clean and fully extinguished condition. Please note that beach/pool towels are not supplied and these should be taken with you unless otherwise stated. We kindly ask all guests not to use the bath towels supplied at the property for the beach or around the pool.

Noise
In certain resorts, noise may be heard from roads, wildlife and other accommodation types, especially if your accommodation is located in a busy holiday resort. This may be more noticeable during peak season due to the increase of flights and tourists.

Personal health and safety
If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and where required, carry a fit to fly certificate valid for the duration of your holiday dates. You must also inform Turkish Villa Holidays prior to booking. Acting reasonably, we reserve the right to refuse a booking in these circumstances.

We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all customers to be extra vigilant and ensure that great care is taken of your villa and personal possessions and safety.

You must ensure all the windows, shutters and doors are locked at night and where available, set the security device, especially when you are away from the villa. Adequate travel insurance is essential to cover your personal belongings – there are usually limitations placed on money and valuables so check your policy carefully. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.

Pools, garden and general maintenance
All our villas are maintained by our appointed resort agent staff who have access to the pool and garden area. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on 'change-over' days. When a lawn area is featured, this will be detailed in the villa description. With regard to pool maintenance, pools are normally checked and cleaned every day and this is normally carried out very early in the morning to avoid disruption to our customers. However, neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients' enjoyment throughout the year.

Roof Terrace
Roof terraces may be gated and access denied if deemed unsuitable for use. If there is access to the roof terrace at your property, please take caution and supervise children at all times.

Safety deposit boxes
Please note that safes are not provided in all properties and should you require a property with this facility please ask us at the time of booking. You must use the safe to place your valuables if one is available.

Satellite TV, video, DVD, games consoles
If the written description for a villa indicates Satellite television you can expect to receive at least one free to air English language channel, which maybe a news channel. Subscription channels, including Sky and Free Sat are not available unless stated in the property description. A number of our properties are equipped with standard televisions which will only receive local foreign language channels. We cannot guarantee the suitability of channels received and would recommend you use the same care and supervision with children as you would do at home. If a villa is equipped with a DVD, video or games console, you will need to provide your own DVDs and games.

Shoes Indoors
In line with Turkish custom we request that shoes are not worn inside any villas.

Smoking
We request that guests refrain from smoking within the villa or accommodation and ask that cigarette stubs and ash are safely disposed of away from the villa grounds in the council street bins.

Sustainable tourism
More and more people are travelling abroad every year. This brings many positive benefits to everyone involved, but there is also growing concern about the negative impacts on the environment and culture of holiday destinations. We recognise the vital role we in the holiday industry has to play in sustaining and improving the environment in which we operate, for many generations to come. Our policy is always to promote sustainable ,well managed tourism..

Telephones
Unless otherwise stated, telephones are not provided in our villas, we recommend that, if possible, customers take mobile phones in case of an emergency.

Telephone calls
Calls may be recorded for training and quality control purposes.

Topless sunbathing
Topless sunbathing is illegal in Turkey and we therefore request that you do not do it. Turkish people find it deeply offensive.

Transfers
Please note, transfers are not included in the cost of our villas. However our resort agents provide this service at an additional cost. You will be transferred to your accommodation from the airport upon arrival. Transfers are usually either by taxi or minibus. Child seats, where available, must be pre-booked prior to departure

Travel advice
We work with the Foreign and Commonwealth Office to help British travellers stay safe overseas. Visit gov.uk/foreign-travel-advice for advice and the latest information about specific countries.

Travellers with disabilities
Some of the holiday accommodation we feature may be less suitable than others for guests with disabilities, particularly wheelchair users. It is therefore important that when enquiring about a villa, that we are informed of any special requirements you or a party member may have. By informing us, you help us to ensure that we offer the most suitable property for your needs.

Website and marketing materials
We make every effort to ensure that the information and photography contained on our website and within our materials is accurate. However, many individuals are responsible for the provision of your holiday arrangements and they may alter or temporarily withdraw some of the advertised facilities or services without prior notice to us. Gardens will naturally grow, furnishings may be replaced and décor updated, and it is not always possible to display the most up to date photographs. Unfortunately errors can occur and prices may alter, however we will always endeavour to advise you of any changes at the earliest opportunity. The distances to amenities and pool measurements we have provided are approximate.