Privacy Policy

1. Who is responsible for managing my information?
This is the Privacy Policy of Turkish Villa Holidays Ltd ("we" or "us"). This website, the Turkish Villa Holidays brand and all online and offline materials produced in relation to it that are owned and/or produced by us are covered by this Privacy Policy. We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

2. What information do we collect?
If you choose to make a booking through us we will collect details that you provide in relation to that booking. Information held is likely to include your name, date of birth, contact details, payment details, information about people travelling with you, their passport details, information about your booking, GDPR information and any additional information we may need to help meet your specific travel requirements. including the main booking persons name, contact details, and details regarding the villa(s) you wish to rent. We also collect website usage information. We do this using cookies. For further information about cookies and how we use them please see our Cookie policy.

3. How do we use your information?
The information you provide may be used in a number of ways, for example:

• to enable us to complete your booking
• to enable us to advertise your holiday accommodation, transfer payments from you and to provide related support services if you are renting your villa through us
• for statistical purposes when we evaluate our range of services
• to personalise repeat visits to our websites
• to tell you about other products and services we think may be of interest to you.
• to manage customer service queries
• to help us to provide details or information you may have requested from us

4. Who will you share my information with?
In order to provide you with the products and services that we offer we may share your information, with GDPR permissions, with

• our insurance provider
• other third parties who we may need to work with to fulfil your booking plans on your behalf, for example, our resort agents, management companies, villa owners, transfer agents and other suppliers we work with.

5. How do you manage my information?
We may need to share your information with our service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in Turkey. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

6. When can we contact you in the future?
We would like to send you information about our own products and services, as well as those of selected, relevant, third parties. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you by email.

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preference by sending an email titled "Privacy Policy Change" to mail@turkishvillaholidays.com

7. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a safe, secure and permanent manner.

8. "Loyalty" and "Referral" programmes
We may from time to time ask you if you would like to enter one of our loyalty programmes or recommend and refer us to someone whom you think may be interested in our villas and services. In this case, we will ask you for your friend's name and contact details. We will then send your friend a one-time communication to see whether our products and services may be of interest to them. We do not access or store their details other than to send this initial communication.

9. How can you access and update your information?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at mail@turkishvillaholidays.com or write to us at Turkish Villa Holidays Ltd, Manor House Cottage, Church Street, Berwick St John, Shaftesbury, Dorset SP7 0EX. Please note that we may charge a small administrative fee for the provision of this information. We want to help make sure that your personal information we hold is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

10. Does the policy apply to linked websites?
Our websites may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

11. When do you monitor telephone calls?
We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.

12. How do we update this privacy policy?
We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated in June 2021.

13. Who can I contact if I have queries about this privacy policy?
Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: mail@turkishvillaholidays.com
Letter: Manor House Cottage, Church Street, Berwick St John, Shaftesbury, Dorset SP7 0EX.